FAQ

How do I purchase a course?
Most universities are set up in our system so that students purchase courses via our built in e-commerce.  In this case, log into the mbaprepworks site and ...
Wed, 7 Apr, 2021 at 2:20 PM
How do I take the Course Final Exam?
Course Final Exams use the Respondus LockDown Browser.  On the final exam page there is a download link for the version of the LockDown Browser that is asso...
Wed, 7 Apr, 2021 at 1:52 PM
My new account confirmation/activation email has not arrived. What do I do?
The confirmation email might take up to 15 minutes to reach your inbox.  Also, please check your junk mail or other folders in your primary inbox as well.  ...
Fri, 22 Sep, 2017 at 10:34 AM
Can't access course/message “Your account does not have a valid license to access this course.“
When you purchase the course, you receive a license for it and access to all the course materials.  To purchase a course, click on the Go to Shop icon under...
Wed, 7 Apr, 2021 at 2:02 PM
When I click the shop button I'm presented with a log in screen
If you click the shop button and are presented with a log in screen please log out of the mbaprepworks site and log back in again.  This will resolve the is...
Wed, 7 Apr, 2021 at 2:05 PM
I'm getting a server error with the LockDown Browser, "There is a problem with the settings for this exam..."
This error occurs when you have the LockDown Browser installed for another institution (most likely your university) besides mbaprepworks.  The easiest solu...
Wed, 7 Apr, 2021 at 1:58 PM
Can I retake a course if I don't achieve a passing score?
Ivy Software recommends that you contact your advisor or program director to see if they allow for a course to be taken again.  If allowed, please purchase ...
Wed, 7 Apr, 2021 at 1:45 PM
Can't purchase course/message “A match of the Address, City, State and Postal code failed”. How do I resolve the error?
For online purchases, the credit card processors require an added layer of security to prevent fraud.  The address that is entered at checkout must match th...
Wed, 7 Apr, 2021 at 1:48 PM
Does Respondus Browser work on an iPad?
Please follow the link to the Respondus website for instructions on using the LockDown Browser on an iPad: Please note that you are a Moodle user in ste...
Tue, 23 Jan, 2024 at 2:48 PM
What is the expiration time for a course?
The Ivy Software courses expire after 2 years from the date of enrollment.  Any deadlines for course completion are determined by your university so please ...
Wed, 7 Apr, 2021 at 2:08 PM